Frequent Asked Questions

Below are some of the most frequently asked questions from customers. If you cannot find the answer, please contact us at [email protected] for the most accurate response.


Hi Vis Clothing offers fashionable, protective apparel that goes beyond just safety. As a specialized company, we provide trendy visibility clothing suitable for all purposes, including construction work, cycling, or low-light conditions. Our extensive collection of t-shirts, hoodies, polos, and long sleeves prioritizes both style and safety. Stay visible with our versatile, on-trend designs that allow you to maintain your personal fashion sense. We are committed to keeping you safe in clothing you love. Discover the perfect blend of protection and style with our collection of stylish safety apparel.

  1. Track Order Page: Visit the Orders Tracking page on our website and enter your order information (email and order ID) to check the status.

  2. Confirmation Emails: Check your fulfilled confirmation emails for the tracking number. Look for email titles like "Order #HC fulfilled" or "Order #HC** confirmation."

  3. Fulfilled Email: Once we ship your package and generate a tracking number, you will receive an email titled "Order #HC** fulfilled." The tracking number can be found in that email.


At Hivis Clothing, we are committed to providing you with a seamless payment experience. As such, we accept payment methods:

  • Paypal
  • Apple Pay
  • Credit/Debit card

Rest assured, you can trust our payment system to keep your transactions secure and confidential.

Shipping fees are estimated based on your quantity of order, detail in Shipping Policy page.

Will there be additional fees?

Some countries may require imported fees, customs fees, or handling fees upon receiving the package from the delivery service. Not all countries have these fees, as it depends on the regulations of your country, and it is beyond our control. Additionally, these fees will be charged by your government.

Manage or Cancel order

To place an order on our Hivis Clothing Store:

  1. Browse and select products.
  2. Add chosen items to your cart.
  3. Review the cart and proceed to checkout.
  4. Provide shipping and payment details.
  5. Review your order and click "Place Order".
  6. Receive an order confirmation email.

For any assistance, contact our customer support.

Please contact us soon with the most correct shipping address and our Customer Support team will fix it for you

Refund and Replacement

For cancel on orders not self-fulfilled by the customer, please email [email protected] for cancellation instructions and refund assistance. Provide your order details in the email for a prompt response.

a. Refund

Once the refund has been confirmed by Stripe, the refunded amount will be reflected in your payment account within 3-5 business days for PayPal and 7-10 business days for Credit Card, depending on your bank's processing time.

b. Replacement

If you agree to the estimated delivery time, we will proceed with the replacement immediately. Please note that personalized items require a processing time of 3 to 5 business days.