Please note that our replacement/refund policy has a 30-day time limit. After 30 days from the date of purchase, we cannot provide you with a replacement or refund.
It is important to understand and agree to the following terms when making a purchase:
Due to the customized nature of our products, we cannot provide replacements or refunds unless the product you received has a significant flaw, such as:
- A considerable difference from the description or preview provided during the purchase.
- Damage to the product resulting from our production process or carrier.
- The product you received is not the same as the one you purchased.
Please note that for cases not mentioned above, we only offer a partial refund which excludes the shipping fee.
NOTE:
- We do not offer refunds or exchanges on any products purchased during a sale or promotion. We typically do not accept refunds or replacements due to customer mistakes, such as selecting incorrect sizes, designs, or colors. Therefore, please review your order carefully before checking out to ensure its accuracy.Please note that there may be a 10% difference between advertised images and the actual item you receive. Advertised images may differ slightly from the actual item in terms of color due to lighting during photo shooting or the monitor’s display.To file a claim, please send an email to [email protected] or contact us form with the following information:
- Order number
- Video/photo of the defective product
- For printing errors, include photographs of the error
- For print size or placement issues, include a measuring tape, stick, or ruler in the photographs of affected garments
- If some of your items are missing, provide an image of the received package’s cover, including the detailed shipping label, so we can forward it to our production department to investigate the problem
- Full delivery address
- Contact telephone number